Šašić, Đevad, Merima Tanović, and Amel Delić. 2021. “Utjecaj Dobrog Upravljanja Na povećanje Zadovoljstva građana Uslugama Javnog Sektora / Good Governance Impact on Increasement of Citizen Satisfaction With Public Sector Services”. Pregled: časopis Za društvena Pitanja / Periodical for Social Issues 62 (1):41-57. https://doi.org/10.48052/19865244.2021.1.41.